SHIPPING POLICY
Delivery time : 2-5 business days for cities, districts/communes nationwide.
– For bank transfer, please transfer the order value in advance. phuctruongaudio.vn, Accounts that use SMS Banking will receive information immediately.
phuctruongaudio.vn will immediately confirm the information and ship the goods to the customer!
- Responsibilities of the delivery company (logistics service provider): responsible for delivery time and ensuring the condition of goods upon arrival at the customer's hands. In case of incidents caused by the delivery company's fault, they will be fully responsible and liable for compensation according to the product value. phuctruongaudio.vn will not be responsible for subjective errors on the part of the delivery company; in cases of force majeure, we will support 50% of the loss.
-In the event of any delays in delivery, phuctruongaudio.vn will contact and inform the customer promptly and provide the opportunity for the customer to cancel the contract if desired.
DETERMINING RESPONSIBILITIES OF TRADERS AND LOGISTICS SERVICE PROVIDERS FOR PROVIDING GOODS DOCUMENTS DURING THE DELIVERY PROCESS.
– LOAHATHAY ONLINE INVESTMENT COMPANY LIMITED is responsible for providing documents related to the Buyer's payment to the Seller, such as invoices, purchase orders, receipts, etc., for the total amount the Buyer has paid in the orders, using the following two methods:
+ Documents and papers related to the Buyer's payment to the Seller such as invoices, purchase orders, receipts, etc. are sent with the parcel sent to the Buyer.
+ Documents and papers related to the Buyer's payment to the Seller such as invoices, purchase orders, receipts, etc. are sent via zalo or the Buyer's email.
For any questions and comments, please contact:
✆ Hotline: 0907 7770 58 – 093 5555 746
✉ Email: phuctruonggroup@gmail.com
RESPONSIBILITY OF THE TRANSPORTATION UNIT
- Responsibility of the delivery party (Logistic service provider): responsible for delivery time, guaranteed goods condition when delivered to the customer. In case of an incident due to the fault of the delivery party, we are fully responsible and compensate according to the value of the product. We will not be responsible for subjective errors of the delivery party, in case of force majeure, we will support 50% of the loss.
-In case of delay in delivery, Phuctruongaudio.vn will contact and inform the customer promptly and create an opportunity for the customer to cancel the contract if desired.
Define the responsibilities of traders and logistics service providers regarding the provision of goods documents during the delivery process.
Obligations of the carrier
– Ensure complete and safe transportation of assets to the designated location, on time.
– Deliver the property to the authorized recipient.
– Bear the costs related to the transportation of assets, unless otherwise agreed.
– Purchase civil liability insurance as required by law.
– Compensate the lessee for damages in case the carrier loses or damages property, unless otherwise agreed or otherwise provided by law.
Rights of the carrier
– Check the authenticity of the property, the bill of lading or other equivalent shipping document.
– Refuse to transport assets that are not the same type as agreed in the contract.
– Require the lessee to pay the full shipping fee on time.
– Refuse to transport prohibited assets, assets of a dangerous or toxic nature, if the carrier
Obligations of the charterer
– Pay the full shipping fee to the carrier on time and in the agreed manner.
– Provide necessary information related to the transported assets to ensure the safety of the transported assets.
– Take care of the property during transportation, if agreed. In case the lessee takes care of the property and the property is lost or damaged, no compensation will be paid.
Rights of the charterer
– Require the carrier to transport the property to the agreed location and time.
– Directly or appoint a third party to receive back the property that has been hired for transportation.
Liability for damages
– The carrier must compensate the charterer for damages if the property is lost or damaged.
– The lessee must compensate the carrier and third parties for damages caused by the transported property being dangerous or toxic without taking measures to pack and ensure safety during transportation.
– In case of force majeure resulting in loss, damage or destruction of transported property during transportation, the carrier shall not be liable for compensation for damages, unless otherwise agreed or otherwise provided by law.